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General
Q:
Recent changes in QuickBooks aren’t being imported into the application.
A: QuickBooks doesn’t always make changes available if a screen that
uses these changes is open in QuickBooks. Make sure that all windows in
QuickBooks that affect the change in question are closed. For instance, if
changes to an Invoice are missing, make sure the Invoice screen in QuickBooks is
closed. If changes to an Item are missing, make sure the Item List is closed.
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Barcode Translator
Q:
When I open Barcode Translator, I get an error saying, "COM Port # Not Valid."
A: The COM Port needs to be set to the correct COM Port that the scanner
is connected to. This can be changed by going to Settings ► Scanner and
selecting the correct COM Port from the dropdown menu. For more information
about setting up your scanner, see the section on Installing The Serial Scanner
on page 13 of your Barcode Translator manual.
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Q: When I try to connect to QuickBooks, I get an error saying "ActiveX cannot
create compenent".
A: A creitical component, QBFC, did not install correctly when you installed
Barcode Translator. To fix this, inser your Barcode Translator installation CD
into your CD drive and browse to "D:\Data". Run
"QBFC5_0Installer.exe" and QBFC7_0Installer.exe" to install QBFC. If you do not
have your installation CD, you can also download these files from:
http://www.baus-systems.com/dsddatalink.html
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Q:
Barcode Translator is not translating the barcodes I scan – when I scan an Item,
the barcode appears instead of the Item name.
A: The most likely reason for this is that you haven’t updated the
Translation Table to include the Item you are trying to scan. To update the
Translation Table, go to Data ► QuickBooks Item Map. Make sure the correct
Company file is entered in the Source text box, and the correct barcode field is
selected in the Scan dropdown menu. Click Update Table to update the Translation
Table.
This needs to be done every time a change is made to an
Item/barcode in QuickBooks, or Barcode Translator won’t reflect the changes.
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Q:
Nothing happens when I scan an Item.
A: Is the scanner plugged in?
Is the scanner driver installed? See p. 13-15 for instructions on installing the
Handheld 3800 scanner drivers, or the sheet included with the Gryphon Mobile
scanner for instructions on setting it up.
Also, Barcode Translator must be open in order to scan Items. Barcode Translator
can be minimized to the system tray by clicking Hide if you don’t want it to
take up space on the taskbar, but it must be running in order to scan. If
Barcode Translator is running and scanning still does nothing, try other FAQ
entries before calling Tech Support.
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Q:
When connecting to QuickBooks using a brand new company file, Barcode Translator
gets stuck on Getting Custom Field Names.
A: This can be caused by having no Items in the Item list. If you
have recently created the Company file, check to make sure you have added Items
to the Item list before trying to connect to this Company file again.
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Q:
The Translation Table remains empty after being updated.
A: This is most likely caused by having the Barcode Field set
improperly. In the QuickBooks Item Mapping screen, make sure that the Scan
dropdown is set to the custom field you are using for your barcodes, and try
Updating Table again. If you do not have a Custom Field specified in QuickBooks,
instructions for setting one up are on p. 4-5 of the Barcode Translator manual.
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Label Link 2
Q: When I try to connect to QuickBooks, I
get an error saying "ActiveX cannot create component."
A: A critical component, QBFC, did not install correctly when you
installed Label Link. To fix this, insert your Label Link installation CD into
your CD drive, and browse to "D:\Data". Run "QBFC4_0Installer.exe" to install
QBFC. If you do not have your installation CD, you can also download this file
from
http://www.baus-systems.com/dsddatalink.html
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Q: Printed barcodes won’t scan.
A: Printed barcodes can be difficult to scan if the bars are printed too
densely. They also won’t scan if the barcode is so big it goes off the edge of
the label, or print on top of text or graphics. To change the density of the
barcode, open the barcode in your labeler software and find a setting for either
X-Dimension or Density. Increasing the Density or decreasing the X-Dimension
will make the bars narrower, while decreasing the Density or increasing the
X-Dimension will make the bars wider.
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Q: The barcode printed on the label is different than what appears in the
barcode field in QuickBooks.
A: Make sure that the barcode field is selected properly. In Label Link, the
correct barcode field should be selected in the Barcode Field Name dropdown
menu. In the labeler software, the barcode field should be set to lookup the
Field: PrintOut.Scan Code.
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Inventory Count
Q: I’ve exported my
Item List to the handheld, but my Items aren’t showing up.
A: Exporting the Item List to the handheld is only the first step to
getting the Item List ready for scanning: you also have to receive the Items
within Mobile Inventory Count on the handheld. To do this, tap Transfer Data.
This will bring up the Transfer Data screen which lists the Imports ready to be
received. Tap Done to receive all the Imports listed
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Q: When I try to send Inventory updates, I
get an error saying "A valid account must be selected."
A: On the Company File Settings screen, an Inventory Adjustment
Account must be selected for the Inventory adjustment to be applied to. A
separate account, preferably named similar to "Inventory Adjustments" is
recommended for clarity; and it is also recommended that this account be of the
"Cost of Goods Sold" type. If a valid account is selected and you still get this
error, see the next FAQ entry.
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Q: I have to double-click an Item in order
to select it to update in QuickBooks. I am only able to select one Item at a
time to update to QuickBooks. When I try to send Inventory updates, I get an
error saying "A valid account must be selected"; but a valid account is
selected. The Current Qty values for all the Items on the Item List are blank on
the screen where I select updates to apply to QuickBooks.
A: QuickBooks wasn’t able to access the current information for
the Item List in QuickBooks. This can be caused by the Item List not being
loaded into Inventory Count, or by Inventory Count not having a proper
connection to the QuickBooks Company File. Go to the Update Item List screen. If
the Item List is empty, then it needs to be updated. Click the "Load from
QuickBooks" button to load the Item List. If the Item List is not empty, check
whether or not the "Load from QuickBooks" button is inactive. If the "Load from
QuickBooks" button is inactive in either case, open the Company File Settings
screen and click the "Select Open File" button to connect to the currently open
QuickBooks Company File.
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Verification
Q: Where is the shortcut for Verification
on the handheld?
A: There is no shortcut to Verification on the handheld. Since
Mobile Verification is designed to be run only when specified transactions are
exported to the handheld, it was decided that having the desktop version of
Verification launch the mobile version as necessary would be more natural than
having a shortcut on the handheld. To launch Mobile Verification from the
desktop, make sure that the handheld is connected to the desktop; then go to
View ► Mobile Device. Click Connect to connect to the handheld, and when it has
connected, go to Device ► Run Mobile Verification.
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Q: Why is the Scan button disabled on the
handheld?
A: The Scan button is only enabled when the handheld has
transactions imported on it. This has two steps:
First, the transactions must be exported from the desktop to the handheld. Do
this from the Handheld Transfers screen, accessible from the View menu.
Instructions for using the Handheld Transfers screen are on p. 23-24 of the
Verification manual.
Second, the transactions must be received on the handheld. To do this, tap the
Get Data button, verify that the transactions are listed to be received, and tap
Done. This will receive the transactions into Mobile Verification.
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